Thursday 31 October 2013

Greatest Experience


If I had one choice to nominate my favourite ride, that choice would have to be the Great Ocean Road Tour Harley Ride. Its very difficult to explain if one hasn't taken the experience, but that is the one of my choice.

Watch this and you may begin to understand what I mean:




























Thursday 24 October 2013

When bad customer service can leave you frustrated and angry.


Are you like me in loathing organisations that have very poor customer service and seem to not care about their customers?

I really cannot understand why some large businesses don't do a better job in dealing with the people that keep them in business - us, their customers.

We can all accept that sometimes things go wrong. When they do, we just want it put right quickly and efficiently, but here in the UK, this rarely seems to happen. All too often, when trying to get things resolved on the telephone, we are passed from one person to the next, with nobody either capable or willing to solve the problem. When this happens to me, I am left with a feeling of frustration and often, anger.

It happened today and being tired of getting absolutely nowhere, I have decided to publicly denounce the guilty party, in the hope they do actually do something to improve. Who knows, it might work.


It was Hewlett-Packard that let me down. Having nearly run out of the high quality photo print paper and urgently needing some more for a large print job, I went online and saw on the HP shop website te paper I needed was available and would be delivered the next day. That was perfect and just what I needed. About £100 / $150 of this was ordered. Sadly, it didn't arrive the next day.

Telephone calls to HP were made and the farce started.....

  • Despite the HP website statement of delivery the next day on this specific product, I was told the delivery could not actually be made for over two weeks.
  • I spoke with seven different people. Shamefully, not one offered to solve the problem, or even gave good advice.
  • There is no way to make a complaint on the telephone as HP do not have a process for this. They insist customers write in. (We all know that most written complaints receive not much more than scant attention and nearly always receive just a standard reply).
  • After being on the phone for twenty minutes, one person tried to transfer the call to someone else but disconnected the call.
  • Nobody could suggest which of their vendors might have the paper.
  • One person thought the best way was for me to order the paper from their website as it showed next day delivery! Duh, that is the very problem I was talking to her about.
  • Two people I spoke to suggested the best thing for them to do was to cancel the order. Pretty unbelievable stuff!
  • Several members of HP staff gave me the wrong telephone number for their head office. I later learned the number was changed some time ago, but apparently, nobody has bothered to tell the staff.
  • One person I spoke to told me if customers ask for the head office telephone number, they must be referred to the HP website. That website lists the head office number as the same one I had dialled to speak to the person who suggested I look on their website to get the head office number.
  • I tried to send an email to their shop, but couldn't because their inbox was full.
  • Needless to say, I got nowhere and the problem was not even close to being solved.

Does this sort of chaos and disorganisation sound familiar?

What is really silly is I must have been speaking to the various HP staff members for about 45 minutes in total. In that time they achieved precisely nothing, but if just one person had tried to help, it would have taken far less time than that to actually solve the problem. Lets remember this is an IT organisation, so they really should have the systems in place that give their staff the information they need to help their customers. It is purely down to training and attitude.

Sadly, this is depressingly all too common with UK businesses. There are notable exceptions, but they are rare. Quite when and how things will get better is difficult to see. What is important though is than organisations like HP actually try. I wonder if they really do want to improve?

UPDATE 30 November - despite HP first saying the product would be delivered the next day, then saying it would be over two weeks, I drove around my area and found the product I urgently needed.  Those buffoons at HP just sent an automated email to me saying the product has been despatched.  What good is that to me now?  I have already gone and found it elsewhere!  I despair of organisations like this.

Thursday 10 October 2013

Harley Davidson 1933 VLE

The V-series were reliable side-valve V-twins that consistently out-sold every other range of Harley-Davidson during the early 1930s. Introduced in August 1929 for the 1930 model year, 1930 VL is an example of one of the all-new bikes brought in to replace the F-head V-twins. New features included the duplex primary chain, the steering head lock, and the I-beam forged fork legs. Twin headlights

Tuesday 8 October 2013

My new motorcycle touring business.


A few weeks ago, I hinted that I would be making an announcement about something motorcycle related. It sparked quite a lot of guesses about what it might be about.

Well, the waiting is over, as today I launch my new motorcycle touring business.



Called Tour1, the main points of what we are doing are…..

  • We devise and lead motorcycle tours from the UK to Harley-Davidson European rallies.
  • These are one-way tours and we ship your motorcycle back to the UK. We do this in partnership with “We Move Bikes”, the UK’s leading motorcycle shipper.
  • Due to the tours being one-way only, you can ride across Europe, attend a great motorcycle rally and get back home, all in one week.
  • We find great roads to ride, avoid motorways and have a preference for back roads.
  • Many of our routes are planned to ride over the Alps mountains.
  • In 2014, we are riding to three main Harley-Davidson rallies....
  • We are going to the HOG Euro Festival, in St Tropez, France (May 2014)
  • Plus, the main Harley-Davidson European Rally in Biograd, Croatia (June 2014)
  • And the big one, European Bike Week, in Faaker See, Austria (September 2014)
  • We have also organised a four day tour around parts of northern France

I will personally lead each of the tours.

The routes are planned, the hotels are booked and the anticipation levels are rising!

For more information, see our new website at www.tour1.co.uk


Sunday 29 September 2013

Beware of What You are Paying For






Would it surprise you that many of the product images you see on the internet are not actually truly representative of the product being sold? That many of the Affiliate Marketing web sites, which accept your money for a Hotel or Tour booking don't have anything but a passing and informal relationship with the product or service in question? Many of these Affilate sites don't even have a

Saturday 28 September 2013

Toasting the end of the 2013 foreign riding season with Champagne.


I often ride with the Chelsea and Fulham (C&F) Chapter of the Harley Owners Group (HOG). September this year saw the conclusion of my 2014 foreign riding season with a four-day C&F HOG trip to Reims, in France.

The night before we left, we stayed just five minutes from the Channel Tunnel rail terminal in Folkestone. However, this closeness didn't mean all of our group would make it onto the train. One scallywag, who will remain nameless, had a problem with the visa in his passport and knowing the immigration people didn't always check passports on the way to France, he decided to chance it and see if he could travel anyway. He didn't make it as the eagle-eyed immigration officer spotted the error. Gavin (oops) is now going to make sure he gets his visa up-to-date.

Those that did make it were missing Gavin badly.…



The trip was organised by C&F Road Captain Nick Deal. I never knew that Nick was quite so organised. In the weeks before he led the C&F ride to Reims in France, he produced a briefing note, a short lesson on French road signs (I have ridden in France a lot and I did learn something) and gave us options where we could go while on the four day trip. It was impressive stuff, so hats off to Nick. This is Nick with his wife Jane….



The ride down to Reims was in two parts – a blast on the French motorway system through less interesting parts of northern France, followed by great back roads in the afternoon. Under blazing hot skies, we cruised along twisting roads through farmland and seemingly deserted small villages. It never ceases to amaze me when riding through rural France were the people go. Just occasionally we glimpsed a person tending their garden or working on their house, but for the rest of the time, nobody could be seen.  Where do they all go?

A break was needed and we rumbled into the town of Bohain-en-Vermandois, famous for being the place where painter Henri Matisse grew up. The quiet ambiance of the town soon became a little louder as we parked our motorcycles in the centre of the town square and re-arranged the café furniture so we could eat as a group. After lunch, the C&F Chapter flag was unfurled, the bikes aligned and a shot of the group taken with their Harleys….



188 miles later on day 1, we arrived at our base for the weekend, in the city of Reims, which is important in French history as it was the traditional site where the kings of France were crowned. More importantly to us however, is its location at the very heart of the Champagne region.

It was a Thursday night and the place was buzzing. Street cafes, bars and restaurants were full with people. It was a good job that Nick had made a reservation at his favourite restaurant, the Grand Café, for our group.  Nick and Jane come to Reims often, as evidenced by the warm greeting they received from the waiter (hugs all round). By now, Janet (the partner of the errant passport owner) had arrived having left Gavin to sort out the mess with his missing visa. It would have been wrong to ignore the regions local products, so we tucked into a few bottles of Bollinger champagne as we ate a good meal on the warm September evening.

The next morning, after the obligatory visit to the local Harley-Davidson dealership, we were in for a treat. Between 1926 and 1972, there was a major motor racing circuit called Reims-Gueux and we went to see what was left of this historic place. Built on public roads with permanent facilities, Reims-Gueux hosted 14 French F1 Grand Prix, with the likes of Juan Manuel Fangio, Lorenzo Bandini, Stirling Moss and Mike Hawthorn all having raced here. This video gives a taste of what the circuit was like in its heyday....





A lot of the track, the pits and main grandstand survive today and that was where we chose to park our motorcycles….






I liked the look of the old BP pavilion, so later parked my custom bike Amelia there….




The Chelsea and Fulham HOG Chapter is centred around Warrs, the London Harley-Davidson dealership. Les Channing, from Warrs parts department was on the ride and proudly posed in front of one of the old pits at the circuit…



Les, along with Ken and Dof decided to use the track for the purpose it was built and went for a blast along the main straight. They roared past at just over the speed limit (!) and flashed past the pits just as Geoff Duke would have done in 1955 when he won the 1955 French motorcycle Grand Prix.

On their return run, they came past us a little more sedately and it made for a great picture….



The afternoon saw a change in pace when we went to see what must count as one of the most oddest visitor attractions in France. Situated 140 miles from the sea, Phare de Verzenay is a lighthouse perched high on a hill, surrounded by the grapevines of the Champagne region. The lighthouse is flamboyant centrepiece of a museum built to celebrate the Champagne produced in the area….


Photo by Keith and Susie



We then rode along some fantastic twisting and fast roads through some glorious French countryside. We passed a few immaculately kept war cemeteries with their neat rows of headstones. These bring powerful feelings, as the sadness of all of these men that died is a very strong emotion in me. I am also very proud of those men. They fought and died for our freedom from an evil tyrant, and for that I am forever grateful. I like to say a silent thank you to the men that lay in those cemeteries every time I pass one.





Photo by Keith and Susie


I have often stopped and walked around the graves of different allies nations. I can recall being in British, French, American and Canadian World War I and II cemeteries. On this day when we were out riding through the French countryside, we stopped at a German cemetery, a first for me.

This was the Fort-de-Malmaison cemetery which contains the graves of 11,841 German soldiers who fell between 1940 and 1944 in France. Many of them were killed during the liberation offensive of the Allied forces in 1944. With their simple black crosses, the graveyard was a sobering sight.

I was born just 12 years after the end of the second World War and the memories of those dark days were still engrained in the minds of the adults around me. It was understandable therefore that as a small boy, I learned the German soldiers were bad and were the enemy. It wasn't until I stood in that German cemetery that those feelings finally left me as the sadness of the German men that died really hit me for the first time. They were only doing what their deranged leader had told them. They were just following orders. As I read the leaflet from the cemetery, I discovered that just under one million German soldiers are buried in France. I had no idea it was that many….



The next morning, we had planned to go on another group ride, but not until 10am. Being an early riser, this was way too late for me and I discovered the same applied to Ken and Dof as well, so we did what any keen biker would do and went for a pre-ride ride. It was only for an hour or so but there were very few cars on the road, so we headed east, found some deserted roads and, well, blew the cobwebs away. This was hardcore riding at its best and both Ken and Dof can ride pretty darn fast. It was as much as I could do to keep up at times, as while Amelia is fast in a straight line, her long forks means she needs to take the bends a little slower. We did hit some amazing speeds though and our bikes must have sounded incredible to anyone that was awake.

After the rest of the group finally got out of bed, we reformed and went riding again. We went to see the monastery in Hautvillers where Benedictine monk Dom Pérignon lived. He did much to improve the process of making quality champagne and of course, one of the most famous champagnes is named after him. Across the road from the monastery, we went to taste the champagne and at 10.30am, the one glass we each had really hit the spot….



In the afternoon, we left our motorcycles at the hotel and went to see another great champagne producer, Taittinger, or more precisely, one of their cellars where they keep their wine during the manufacturing process.

During the French Revolution, the Abbey that used to stand on this site was destroyed, but the caves underneath, once a chalk quarry, are now used to store 3 million bottles of Taittinger champagne. This is the smaller of the storage cellars and the other holds an incredible 16 million bottles! Each bottle stays in the cellars for between three and seven years while the fermentation process happens. The tour of the cellars took about an hour and covered all aspects of making the champagne. Of course, we had to try some….









Our time in Reims ended with a visit to the magnificent Cathedral. It is easy to see why French kings were crowned here….






Congratulations must go to Nick and Jane for organising such a terrific long weekend away. They made everything work so well and all the rest of us really had to do was turn up and do what they said.  Many thanks also to Les, for being Last Man the whole way.  A great foreign ride all round!

Wednesday 11 September 2013

Harley Davidson 1942 XA

Harley Davidson supplied thousands of traditional 45° V-twin WLA and WLC models to the Allied military during World War II, but the company also produced a small number of BMW-style machines for the war effort. Although the WLA was a good all-around military bike, the US army asked Harley-Davidson to produce a shaft-drive machine and Harley turned to the enemy for inspiration. BMW’s R75 was